1. Detailed description of goods and/or services
Umhlanga Accommodation is a business in the Estate Agency industry that does holiday rentals.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 24 hours and confirmed by way of email.

3. Export restriction (Optional)
The offering on this website is available to South African clients only.

4. Return and Refunds policy
The provision of goods and services by Umhlanga Accommodation is subject to availability. In cases of unavailability, Umhlanga Accommodation will refund the client in full within 30 days. Cancellation of accommodation by the client will attract a 100% of accommodation costs if done within a month of arrival date.
A R500 admin fee is charged for all other cancellations.

5. Customer Privacy policy
Umhlanga Accommodation shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

6. Payment options accepted
Payment may be made via Visa, MasterCard, or by bank transfer into the Umhlanga Accommodation bank account, the details of which will be provided on request.

7. Card acquiring and security
Card transactions will be acquired for Umhlanga Accommodation via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer details separate from card details
Customer details will be stored by Umhlanga Accommodation separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

9. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility
Umhlanga Accommodation takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.

11. Country of domicile
This website is governed by the laws of South Africa and (Your Company) chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature Umhlanga Accommodation .

12. Variation
Umhlanga Accommodation may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information
This website is run by Umhlanga Accommodation (close corporation) based in South Africa trading as
Umhlanga Accommodation and with registration number 1999/051/967/23 and PE Underwood

14. Umhlanga Accommodation contact details
Company Physical Address:
Umhlanga Accommodation
Shop 14, Chartwell Drive
15 Chartwell Drive
Umhlanga Rocks
Email: penny@umhlangaaccommodation.co.za
Telephone: 0315612012